The Power of Empathy and Focus

Without empathy and focus, you'll never be able to communicate effectively and relate well to others. People who lack empathy are sure to face interpersonal difficulties that lead to inferior performance, negative outcomes, and poor relationships with coworkers and customers.

As a competency skill, empathy is poorly understood by those who need it the most. Some hard-driving managers eschew the need to develop empathy because they assume it's for "touchy-feely" types. Other tone-deaf leaders blindly walk around, relying solely on logic and wondering why others fail to see things their way.

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