June Newsletter: Teaching people to think

Over the last two decades, the most routine business tasks have been computerized or outsourced. As a result, today's employees are increasingly hired to think. In 2005, 40 percent of employees were considered 

knowledge workers; for mid-level management and higher, the number is closer to 100 percent.

Modern leaders must increasingly shift management styles to reflect the needs of a more educated labor force. Unfortunately, business schools have neglected to teach leaders and managers how to improve their knowledge workers' thinking and decision-making skills.

Strengthening these abilities is critical. We have not significantly reinvented our management models since the time Henry Ford hired a pair of hands and wished they'd left their brains behind.

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