March Newsletter - Importance of Trust

Employees want consistency between their leaders’ words and actions. But only 11 percent strongly agree that their managers “walk the talk,” a 2011 Maritz poll reveals.

Fairly or unfairly, leaders’ behaviors are magnified and weighted, including their values, work ethics, integrity and perceived honesty. Employees have high moral expectations for those they choose to follow.

3 Types of Trust

There are three different forms of trust, according to "The Enemies of Trust," a February 2002 Harvard Business Review article by leadership experts Robert Galford and Anne Seibold Drapeau:

1. Strategic trust - the trust employees have in the people running the show to make the right strategic decisions. Do top managers have the vision and competence to set the right course, intelligently allocate resources, fulfill the mission and help the company succeed?

Learn the Importance of Trust