April 2014 Newsletter - Conversational IQ

"Human beings are the most highly social species on this planet. When we succeed in connecting deeply with others—heart to heart and head to head—trust is at its all-time high, and people work in concert in extraordinary ways." ~ Judith E. Glaser

Conversations are more than a vehicle for sharing information. As social beings, our interactions involve words that trigger powerful physical and emotional responses. Our words can facilitate healthy, trusting conversations — or cause others to shut down with fear, caution and worry.

Bad conversations trigger our distrust network; good conversations trigger our trust network. This influences what we say, as well as how and why we say it. Our trust and distrust networks shape each conversation's outcome.

Read more about Conversational IQ.